1. Introduction
Welcome to VisuAITree's services. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data. By using our website and services, you agree to the terms of this Privacy Policy.
2. The data we collected
2.1 Information You Voluntarily Provide When you use our services, we may collect the following information: • Contact Information: Name, email address, phone number, company name • Business Information: Industry category, company size, service requirements • Project Information: Images, text, logos, etc., that you provide • Payment Information: Billing address, payment method (we do not store credit card information) • Communication Records: Conversation records with us, query content
2.2 Automatically Collected Data When you visit our website, we may automatically collect: • Technical data: IP address, browser type, device type, operating system • Usage data: visit time, pages viewed, click behavior, dwell time • Cookie data: Cookies and similar technologies used to improve the website experience
3. How we use your data
3.1 Services Provided: • Processing your orders and producing videos • Communicating project progress and details with you • Providing customer support and technical assistance • Processing payments and issuing invoices
3.2 Improve Services • Analyze website usage to improve user experience • Understand customer needs to optimize service content • Conduct market research and data analysis
3.3 Marketing and Promotion • Sending service updates, promotional information, and industry news (you can unsubscribe at any time) • Displaying relevant advertisements (with your consent) • Inviting you to participate in questionnaires or customer reviews
3.4 Legal Compliance • Comply with legal and regulatory requirements • Protect our legitimate rights and interests • Prevent fraud and abuse
4. Data Sharing and Disclosure
We will not sell, rent, or trade your personal data. We will only share your data in the following circumstances:
4.1 Service Providers We may share necessary data with the following third-party service providers: • Cloud storage services: for securely storing your project materials • Payment processors: for processing transactions (such as Stripe, PayPal) • Email service providers: for sending notifications and marketing emails • Analytics tools: for website analytics (such as Google Analytics) All third-party service providers must comply with strict confidentiality agreements.
4.2 We may need to disclose your information in the following circumstances as required by law: • To comply with laws, regulations, or court orders • To protect our or others' rights, property, or safety • To prevent or investigate potential illegal activities
4.3 Business Transfer If our business is acquired, merged or sold, your data may be transferred to a new owner.
5. Data storage and security
5.1 Storage Location Your data may be stored on secure servers in Hong Kong or other regions.
5.2 Security Measures We take the following measures to protect your data: • Use SSL encryption to protect data transmission • Implement access controls and identity verification • Regularly back up data to prevent loss • Regularly review and update security measures
5.3 Retention Period We will only retain your data for the necessary period: • Project Data: 6 months after project completion (unless you request deletion) • Account Data: 1 year after account closure (for legal compliance) • Marketing Data: Until you cancel your subscription
6. Your Rights
6.1 Right to Access You have the right to request access to your personal data that we hold.
6.2 Right to Correction You have the right to request correction of inaccurate or incomplete personal information.
6.3 Right to Deletion You have the right to request the deletion of your personal data (in certain circumstances).
6.4 Right to object You have the right to object to our processing of your personal data for marketing purposes.
6.5 Data Portability You have the right to request that your data be obtained in a structured, common, and machine-readable format.
6.6 Right to Withdraw Consent If we process your data based on your consent, you have the right to withdraw your consent at any time. How to exercise your right: Please send an email to info@visuaitree.com, and we will respond to your request within 30 days.
7. Cookie Policy
7.1 What is a Cookie? A cookie is a small text file stored on your device to improve the website experience. 7.2 Types of Cookies We Use Essential Cookies are used for basic website functionality and cannot be disabled. Analytics Cookies are used to understand how visitors use the website (e.g., Google Analytics). Marketing Cookies are used to display relevant advertisements and track ad performance.
7.3 Managing Cookies You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect website functionality.
8. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we recommend that you review their privacy policies.
9. Child privacy
Our services are not intended for children under the age of 18. We do not knowingly collect children's personal data. If you discover that we have collected children's data, please contact us immediately.
10. Changes in Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated to you via: • Posting a notice on the website • Notifying you via email (if applicable) Your continued use of our services constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, comments or complaints about this privacy policy, please contact us .
Appendix: Glossary Definitions
Personal data: Any information relating to an identified or identifiable individual.
Processing: Any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
Consent: Your voluntary, explicit, and informed consent.
Data subject: The individuals involved in the personal data.
Data controller: The entity that decides the purpose and method of processing personal data (i.e., Smart Tree Data).